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Under review

Your server is disconnecting

meowflying 3 months ago • updated by Vladimir Yartys (Support Representative) 3 months ago 16

Hi there, even that I connected to Bitmex with my API, the data in ATAS if freezing and not match the live price. ATAS log showing:

Time Source Message
5/11/2019 11:48:55 AM Crypto MD1 Disconnected.

Please advise, the problem started yesterday.

Under review

Hello!

Tell me more details, about what module do you talk? On chart price is the same as on Bitmex website. Smart tape would be fixed in next update.

Best regards.

Hi again, the price on ATAS chart is"late" sometimes by 2-3 minutes, and its not synchronizing with real Bitmex price till I click on refresh or reload historical data. Last time it happened, I opened support ticket and was told to connect to Bitmex API, cause your servers has too much load. Now I connected to Bitmex API, but its not helping, what can be done? 

I am having the same issue.

I just checked and data is synchronized. What version of platform do you use? 

Send me your workspace file, please, you can find it here:

C:\Users\Username\Documents\ATAS CryptoTrader\Workspaces

I sent the workspace file to support email just now. Version is:  5.2.0.0 from 3/27/2019

You use old version of platform, i think this is the problem, so update to latest version, please. Click right mouse button here and choose check update, please:

Today the problem is back again, live trading not synchronized with Bitmex price, its late by a minute or two. Made restart to ATAS and its ok now, but what kind of confidence I can have in the software that behaves this way?  BTW I updated to the last version as suggested. 

Ok, and what source of data feed do you use? Do you receive quotes from our servers of with API?

I'm connected to API. 

I was testing this for half of an hour and everything seems to be ok but his may depend on load. 

Send me your workspace file, please, you can find it here:

C:\Users\Username\Documents\ATAS CryptoTrader\Workspaces

I sent my workspace to your support email. 

Its happening again now even after restart of few times. Its very strange, cause yesterday with very high volatility it was working fine. Regarding your questions and suggestions:  smart tape is late same as graph and I'm using new windows 10, 64 bit machine with 16 gb RAM and latest i7-8550 processor. 

So the problem is not constant, right?

No, it was this morning and disappeared after that. 

Understood, then try to find any depenpencies, please. There should be some reason for this.